Frequently Asked Questions (FAQ)

Via the website (recommended)
Go to sign up

By SMS
SMS publicroam to +31 970 10 260 261. You’ll receive an SMS with login details.

Step 1. Have you requested a publicroam account?
Yes => go to step
No => get a publicroam account

Step 2. Did you receive an SMS with publicroam login details?
Yes => go to step 3
No => go to I haven’t received an SMS with login details

Step 3. Have you been connected to a WiFi network with publicroam before?
Yes => go to step 5 (so skip 1 step)
No => go to step 4

Step 4. Is the SMS with login details you received less than 48 hours old?
Yes => go to step 5
No or don’t know => get a new publicroam account

Step 5. Are you close enough to a publicroam WiFi network?
Look at the overview of WiFi networks on your device. The network ‘publicroam’ must be visible there, with at least 3 bars of WiFi.
Yes => go to step 6
No => make sure you are close to a publicroam WiFi network (see publicroam locations)

Step 6. Is your device trying to log in to publicroam automatically?
Yes => go to step 7
No or don’t know => go to reset all

Step 7. Check if you’ve entered the correct WiFi settings
For an explanation per device, see help signing in.
NOTE: Username and password must match exactly.

Step 8. Did you try everything and it still doesn’t work?
There may be a malfunction. Please contact us.

If you use the publicroam app, you can unsubscribe via the app (Menu>My Account>End Account).

Send an SMS with the text ‘afmelden’ to +31 970 10 260 261. Please do this with the mobile phone number with which you previously signed up for publicroam.

You’ll immediately receive an SMS confirming that your account has been terminated.

By doing this you also revoke your consent to us to process your data. We’ll store your data for up to 6 months after unsubscribing, after which we’ll delete your data permanently.

We store a limited amount of information about you, including your mobile number, the first publicroam location you log in to, and the locations where you go online. We only use this limited amount of data to provide the publicroam service in the best possible way and for no other purpose. So no tracking, no profiling or any other form of data use. We also never share your data with other organizations, unless it’s based on a legal order.

We store data about the locations where you use publicroam for a maximum of three months. Then we delete this data.

Six months after you’ve canceled your account we’ll delete any other data linked to your account.

For detailed information about exactly what it is we store and what we do with your data, read our privacy statement.

You’ll receive the SMS with login details (username and password) immediately after you’ve applied for an account. The sender of the SMS is ‘publicroam’.

Didn’t receive a text message? Choose from the following options:

I’ve created an account via the website
– Try to create an account again via the sign-up page.
– Check whether you’re entering the correct 06 number. The text message goes to this number.

I’ve created an account by SMS
– Try to create an account again by texting ‘publicroam’ to +31 970 10 260 261.

Do you get the message that an account already exists for this phone number?
– Send an SMS with the text ‘afmelden’ to +31 970 10 260 261.
Please do this with the mobile phone number with which you previously signed up. You’ll immediately receive a text message confirming that your account has been terminated.
Then request a new account.

If you still don’t receive an SMS despite these actions, please contact us at support@publicroam.nl or call us on 030 – 307 44 99

Your login details are in the SMS you received after you created your account. You’ll find the SMS on your smartphone in your SMS messages (not in Whatsapp). The sender of the SMS is ‘publicroam’.

Didn’t you receive a text message? Then look at the question: I didn’t receive an SMS with login details.

Follow these 2 steps:

STEP 1: Unregister
Send an SMS with the text afmelden to +31 970 10 260 261.

Please do this from the mobile number you used to sign up for publicroam. You will receive an SMS confirmation that your account has been deleted.

STEP 2: Sign up again
You can do this via the sign-up page.

Or send an SMS with the text publicroam to +31 970 10 260 261. You will receive an SMS with login details. You can then log in to a publicroam WiFi network.

Check if publicroam is available at your location. Check this at https://publicroam.nl/en/locations/

If you’re at a publicroam location, please enter your details again.
Are you in doubt or does this happen more often? Please contact publicroam support via 030 – 307 44 99 or support@publicroam.nl.

If you’ve received your login details via SMS, you must log in with a device within 48 hours to a publicroam WiFi network. If you don’t do this, we’ll delete your login details for security reasons and ask you to create a new publicroam account via the sign-up page.

Your account is linked to your mobile number. If your mobile number changes, please delete the account associated with your old mobile number.

You can do this by sending an SMS with your old mobile number with the text ‘afmelden’ to +31 970 10 260 261.

You’ll immediately receive an SMS confirming the cancellation.

Then sign up with your new mobile number via the sign-up page

Don’t have access to your old mobile number anymore? Please send an e-mail to support@publicroam.nl with your old mobile number and your username. We’ll then delete the account linked to your old phone number.

Do you use the publicroam app? Then remove the app from your device. The WiFi profile for publicroam will also be removed. Do you have Android 10 or lower? Then you still have to remove the WiFi profile yourself. Follow the steps below.

Are you not using the publicroam app? Then follow these steps:

iPhone/iPad
– Make sure you’re within range of a publicroam WiFi network
– Go to settings and choose WiFi. Make sure WiFi is on (slide)
– Click on the ‘i’ next to the publicroam network
– Choose ‘Forget network’

Macbook/iMac
– Make sure you’re within range of a WiFi network with publicroam
– Click on the WiFi symbol in the top bar of your Macbook/iMac.
– Choose ‘Open network preferences’ from the drop-down menu
– Select ‘WiFi’ from the network list (left)
– Click on ‘Advanced’ (bottom right)
– Select ‘publicroam’ from the list of WiFi networks
– Click on the minus sign (‘-‘) below the list of WiFi networks
– Click ‘OK’
– Click ‘Apply’

Android
– Make sure you’re within range of a publicroam WiFi network
– Go to ‘Settings’ on your Android device by using the settings icon (cog)
– Choose ‘WiFi’
– Select the publicroam WiFi network and keep your finger there briefly. A selection screen appears.
– Choose ‘Forget network’

Check the quality of the WiFi network.
You can check this in the overview of WiFi networks on your device. The network ‘publicroam’ must be visible there, with at least 3 bars. In case of poor reception, the error message may recur regularly.

Check whether you’ve correctly copied your username and password (see SMS)
Enter the username and password again and make sure you copy it exactly as they are in the SMS.

Does the message recur regularly? Then remove the publicroam network from your device and log in again. Check out how to do that here.

You can’t change your password at this time. Also, there’s no need to. After entering your username and password, you automatically go online at every publicroam location. This way, you don’t have to re-enter your password again.

Send an SMS with the text ‘afmelden’ to +31 970 10 260 261. Please do this with the mobile phone number with which you previously signed up. You’ll immediately receive a text message confirming that your account has been terminated.

Remove the publicroam WiFi profile from your device. Click here to see how to do that. Request a new account via the sign-up page.

By doing this you also withdraw your permission to process your data. We’ll store your data for up to 6 months after unsubscribing, after which we’ll delete your data permanently.

No! Your account is personal and linked to your mobile number. You may not share your data with others. If it turns out that you do share your account, we’ll close your account.

Yes! You can use your account on multiple devices, as long as you’e the one who manages them.